We want you to enjoy living in your home and to receive a good service from us. If something goes wrong, please tell us so we can put it right.
Step 1 — Talk to Us First
Most problems can be sorted out quickly. Contact your property manager or call our office. We’ll do our best to resolve the issue straight away.
Step 2 — Make a Formal Complaint
If you’re not happy with the outcome, you can make a formal complaint.
- Email: complaints@mieproperties.co.uk
- Post: Complaints Officer, MieProperties (SW) Ltd, Flat 8, Brean House, 19 Montpelier, Weston-super-Mare, BS23 2RJ
Please include:
- Your name, address, and contact details
- What happened and when
- Any proof (letters, emails, photos)
- What you’d like us to do to put it right
What Happens Next
We’ll acknowledge your complaint within 3 working days. We’ll look into it and respond within 15 working days. If it takes longer, we’ll explain why and tell you when to expect a reply. If you’re still unhappy, you can ask for a Director review.
If We Can’t Resolve It
We’re not currently members of an independent redress scheme, but we’re planning to join the Private Rented Sector (PRS) redress scheme and the new Landlords Ombudsman once it’s up and running. In the meantime, if you’re still not satisfied, you can raise the matter with your local council’s private housing team.
We log and review all complaints so we can improve our service.